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Cannot receive emails

A lot of email service provides and email client software have filters to block junk emails but our customers told us that a lot of times these filters also blocked legitimate emails like the ones we send you. In order to ensure you receive all the e-newsletters, order confirmation and dispatch emails we send you, please follow these recommendations:

  • add and to your Address Book
  • avoid using webmail accounts such as,,,, etc.
  • check on any folder named "Junk", "Spam", "Filtered/Blocked", or even at the Trash/Bin folder. If you see our email there, please mark it as "not spam" or "report as not spam". There is an option to do this from the functions provided by your email account service (Yahoo!, Hotmail, Gmail, etc.).
  • report to your email service providers that you cannot receive emails from

    Browser recommendation

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    Some of the multimedia files (e.g.- audio files, video files, etc.) may also require free browser plug-ins.

  • Download Macromedia Flash Player
  • Download Microsoft Windows Media Player
  • Download Apple QuickTime

    Report a problem

    If you encounter any technical difficulties in using the site, please contact us.